Terms & Conditions of Citta Flow

• All bookings must be made in advance via our online system Momoyoga. Walk-ins are NOT not accepted because we only have space for 9 people per class.

• Payment must be made at the time of booking unless otherwise arranged.

• Course and workshop fees are non-refundable unless the event is cancelled by Citta Flow.

• No cash payments can be made for classes at the studio - all classes must be booked and paid for online through Momoyoga.

• All payments for memberships and class passes are final and refunds are not offered for any reason.

• Membership payments will be debited via Autopay from your nominated card or bank account monthly, starting from the date you sign up to the membership.

• If your payment fails, you will be notified via Momoyoga app and the payment system will retry three more times, every 48 hours. After four failed attempts, your membership will be suspended until the outstanding payment has been made,. There are no discounts or refunds for days you are unable to book into classes due to your membership being unpaid.

• Membership price will increase on occasion to reflect increases in studio costs. You will be given notice in writing prior to any change.

• All Classes must be cancelled in Momoyoga. Emails, texts or verbal instructions to cancel a class will not be accepted by Citta Flow.

• Failure to cancel a class in Momoyoga will be noted as a No- Show.

• Cancellations made less than 2 hours before class will result in the class being forfeited.

• If you are late and unable to enter, this is considered a late cancellation/no-show.

• 10 Class Pass, 30 Days of Yoga, and Casual Class Pass holders who do not cancel within the 2 hour window, or no show will forfeit the class.

• Membership holders - if you late cancel or no-show two classes in any 14-day period you will be charged a penalty fee of $20 late/no-show fee, billed to your account.

We appreciate your understanding and support in helping us maintain a calm, organised, safe and respectful environment for everyone.

To support the safety, focus and experience of all students, the studio door will be locked at the scheduled start time of each class.

This allows students to settle, centre and quieten the mind without disruption. It also ensures the safety of everyone inside the space.

Doors open 15 mins before scheduled start time of class. Please arrive at least 5-10 minutes early to allow time to enter, set up and settle.

• If you arrive after the class has started and the door is locked, entry will not be permitted.

• This will be treated as a no-show, in line with our cancellation policy.

• Citta Flow Yoga will be closed for a total planned annual break of up to 2-3 weeks each calendar year. The exact dates of this closure vary from year to year and will be communicated to members well in advance. This includes Public Holidays.

• These closures allow our teachers and studio to rest, maintain the space, attend training courses, host retreats and refresh the schedule, ensuring a high-quality experience for all students.

• If the studio is closed for 14 consecutive days or more then all Unlimited Membership direct debit payments will be paused during these closure periods. Please note that no refunds will be issued for these planned closures of less than 14 consecutive days, as they are already factored into membership pricing.

• For the current year, our term dates and scheduled closure periods are: 21st December 2025 until 28th December 2025 and 1st January 2026.

• We appreciate your understanding and encourage you to check our website live timetable or contact us if you have any questions about studio closures.

• Class Cancellations must be made at least 2 hours in advance to receive a class credit.

• Bookings cancelled outside of this 2 hour window are credited to your account to reuse. Bookings cancelled within two hours of the class are forfeited.

• Valid for one (1) month from the date of purchase, regardless of public holidays or any other studio closure. Unused passes become invalid after their expiry date.

• All purchases are final and refunds or expiry extensions are not offered for change of mind, injury, illness, or change of address.

• The class schedule is subject to change at any time. All terms apply regardless of schedule or teacher changes.

4 Week Reset at Citta Flow is a 4-week membership for new students attending Citta Flow for the first time. With attendance limited to a maximum of 2 classes per week.

This membership includes regular Hatha Yoga, Chair Yoga, and Gentle Hatha classes only; Prenatal Yoga, workshops, and local or international retreats are not included.

All bookings and cancellations must be managed via Momoyoga and are subject to our usual cancellation and no-show policy, which also applies to this program.

Missed classes cannot be transferred or rolled over into future weeks.

4 Weeks Reset begins from date of purchase.

• This membership gives you the benefits of 5 classes every 30 days as per our scheduled timetable.

• $145 per month - Autopay monthly on the day you start the membership.

• This membership gives you access to 5 classes from our regular weekly classes, but not workshops, retreats, courses, or events.

• The membership is NOT transferable and may NOT be shared with members of same family living at same address.

• Membership can be frozen for a total of three times each calendar year. Each freeze request must be for a minimum of two (2) weeks. Please request via hello@cittaflow.com.au with 14 days notice. Classes can’t be booked or attended while the membership is frozen.

• Payments that are due during freezes will be prorated based on the number of active days in that payment period. If your freeze does not line up exactly with your usual payment schedule, your payment day will change once the freeze ends.

• Please note that memberships cannot be cancelled within the initial three (3) month commitment period.

• An Autopay of $145 will be debited on a monthly basis. No lock-in contracts. Cancel or change to another pass or membership at any time (after initial 3 month).

• All purchases are final and refunds or expiry extensions are not offered for change of mind, injury, illness, or change of address.

• The class schedule is subject to change at any time. All terms apply regardless of schedule or teacher changes.

  Memberships & Studio Closures

• Citta Flow memberships are designed to support a consistent, year-round yoga practice, with space for seasonal rest. Our unlimited memberships include access to all regularly scheduled classes, with short planned breaks built in (up to 4-6 weeks per year). These breaks allow both the studio and teacher to rest and reset, ensuring teaching remains fresh, grounded and sustainable.

• All planned closure dates will be communicated well in advance.

• If the studio closes for a holiday period of 14 days or more, all Memberships will be paused automatically and reinstated on the date the studio reopens. When a pause occurs, the direct debit date will adjust accordingly. This adjustment is an automatic system process and is outside of our control.

• In addition, Members may request to pause a membership. This pause:

  • Requires a minimum of 14 days’ written notice by email

  • Must be for a minimum duration of 14 days.

  • Pausing and reinstating will adjust the membership billing date accordingly

• If you late cancel or no-show two classes in any 14-day period you will be charged a penalty fee of $20 late/no-show fee, billed to your account.

• This membership gives you the benefits of 10 classes every 30 days as per our scheduled timetable.

• $190 per month - Autopay monthly on the day you start the membership.

• This membership gives you access to 10 classes from our regular weekly classes, but not workshops, retreats, courses, or events.

• The membership is NOT transferable and may NOT be shared with members of same family living at same address.

• Membership can be frozen for a total of three (3) times each calendar year. Each freeze request must be for a minimum of two (2) weeks. Please request via hello@cittaflow.com.au with 14 days notice. Classes can’t be booked or attended while the membership is frozen.

• Payments that are due during freezes will be prorated based on the number of active days in that payment period. If your freeze does not line up exactly with your usual payment schedule, your payment day will change once the freeze ends.

• Please note that memberships cannot be cancelled within the initial three (3) month commitment period.

• A Direct Debit of $190 will be Autopay debited on a monthly basis. No lock-in contracts. Cancel or change to another pass or membership at any time (after initial 3 months)

• All purchases are final and refunds or expiry extensions are not offered for change of mind, injury, illness, or change of address.

• The class schedule is subject to change at any time. All terms apply regardless of schedule or teacher changes.

  Memberships & Studio Closures

• Citta Flow memberships are designed to support a consistent, year-round yoga practice, with space for seasonal rest. Our unlimited memberships include access to all regularly scheduled classes, with short planned breaks built in (up to 4-6 weeks per year). These breaks allow both the studio and teacher to rest and reset, ensuring teaching remains fresh, grounded and sustainable.

• All planned closure dates will be communicated well in advance.

• If the studio closes for a holiday period of 14 days or more, all Memberships will be paused automatically and reinstated on the date the studio reopens. When a pause occurs, the direct debit date will adjust accordingly. This adjustment is an automatic system process and is outside of our control.

• In addition, Members may request to pause a membership. This pause:

  • Requires a minimum of 14 days’ written notice by email

  • Must be for a minimum duration of 14 days.

  • Pausing and reinstating will adjust the membership billing date accordingly

• If you late cancel or no-show two classes in any 14-day period you will be charged a penalty fee of $20 late/no-show fee, billed to your account.

• This membership gives you the benefits of unlimited classes as per our scheduled timetable.

• $208 per month -Autopay monthly on the day you start the membership for unlimited weekly classes.

• This membership gives you unlimited access to our regular weekly classes, but not workshops, retreats, courses, or events.

• The membership is NOT transferable and may NOT be shared with members of same family living at same address.

• Membership can be frozen for a total of three (3) times each calendar year. Each freeze request must be for a minimum of two (2) weeks. Please request via hello@cittaflow.com.au with five business days notice. Classes can’t be booked or attended while the membership is frozen.

• Payments that are due during freezes will be prorated based on the number of active days in that payment period. If your freeze does not line up exactly with your usual payment schedule, your payment day will change once the freeze ends.

• Please note that memberships cannot be cancelled within the initial three (3) month commitment period.

• A Direct Debit of $208 will be Autopay debited on a monthly basis. No lock-in contracts. Cancel or change to another pass or membership at any time. However please note that memberships cannot be cancelled within the initial three (3) month commitment period.

• All purchases are final and refunds or expiry extensions are not offered for change of mind, injury, illness, or change of address.

• The class schedule is subject to change at any time. All terms apply regardless of schedule or teacher changes.

• Your FREE friend/family member must be booked into a class. Class numbers are restricted for the enjoyment of students and its essential we know how many people are attending classes each session. If the class is already full then we can’t add extra students. Paid bookings are given priority over a free space for your friend/family.

  Unlimited Memberships & Studio Closures

• Citta Flow memberships are designed to support a consistent, year-round yoga practice, with space for seasonal rest. Our unlimited memberships include access to all regularly scheduled classes, with short planned breaks built in (up to 4-6 weeks per year). These breaks allow both the studio and teacher to rest and reset, ensuring teaching remains fresh, grounded and sustainable.

• All planned closure dates will be communicated well in advance.

• If the studio closes for a holiday period of 14 days or more, all Unlimited Memberships will be paused automatically and reinstated on the date the studio reopens. When a pause occurs, the direct debit date will adjust accordingly. This adjustment is an automatic system process and is outside of our control.

• In addition, Unlimited Members may request to pause a membership. This pause:

  • Requires a minimum of 14 days’ written notice by email

  • Must be for a minimum duration of 14 days.

  • Pausing and reinstating will adjust the membership billing date accordingly

• If you late cancel or no-show two classes in any 14-day period you will be charged a penalty fee of $20 late/no-show fee, billed to your account.

• Refunds are not offered for missed sessions.

• If you are unable to attend due to illness or unforeseen circumstances, please contact us and we’ll do our best to transfer your place, subject to availability.

• Bookings are final and refunds are not offered for change of mind, injury, illness, or change of address. If you can no longer attend an event, please cancel so another person can take your place.

• If you miss a session, make up classes are not available.

• Alternatively, we can transfer your booking to another person of your choice. (please give minimum of 1 weeks notice in writing via email) They will need to create an account in our Momoyoga booking system and sign a Waiver. Please email transfer requests to hello@cittaflow.com.au

• In the rare event that a class or course is cancelled by us, you will be offered a full refund if casual drop in pass or a pass credit.

If you have a valid Pensioner Concession Card (PCC) and the Commonwealth Seniors Health Card (CSHC), or a state-specific Seniors Card. OR are a current Full-Time Student we invite you to apply for a 10% discount off a 10 Class Pass, Casual Pass, or Unlimited Membership.

The Weekly Ritual and The Stead Practitioner Memberships are heavily discounted to support students ongoing practice, and therefore are excluded from the Concession Discount.

Before booking please email your valid card to hello@cittaflow.com.au and we will provide you with a 10% off discount code to use in Momoyoga.

To help keep our community safe and well, please do not attend classes if you are unwell.

If you are experiencing symptoms such as a cold, flu, cough, sore throat, fever, gastro, or any contagious illness, we kindly ask that you stay home and rest until you are fully recovered.

As a small studio with limited capacity, illness can significantly impact teachers, students, and scheduled classes. Thank you for your consideration and for helping us care for the health of our community.

• Please let your teacher know before class if you are pregnant, injured, or have any health concerns.

• Participation is at your own risk. By participating in classes, you agree that Citta Flow, its teachers, and staff are not liable for any injury, loss, or damages incurred during your participation.

• Always work within your own limits and follow the guidance of your teacher.

• Citta Flow and its teachers are not liable for any injuries sustained during class.

• Respectful and mindful behaviour is expected in all classes and events.

• We reserve the right to refuse service or ask a participant to leave if their behaviour is disruptive, unsafe, or inappropriate.

• Current Citta Flow classes are designed for students aged 18 and over. This ensures that the pace, content, and environment of our classes are appropriate for adult participants.

• If children’s or youth classes are offered in the future, they will be separately scheduled and advertised, and will be designed specifically for younger students, with appropriate supervision and safety measures in place, including Working with Children’s Checks for all staff.

• Teachers and class times are subject to change.

• We aim to keep our schedule up to date via Momoyoga and will notify students of any changes via email or text.

Use of Website

• Content on this website is for general information only and may be subject to change without notice.

• You may not reproduce, copy, or share any content without written permission.

• We are not responsible for the content of external websites linked from this site.

Privacy

Your personal details are protected by our Privacy Policy, which outlines how we collect, use, and store your information.

By enrolling in the Beginners 4-Week Course at Citta Flow, you agree to the following terms:

• The course is a set 4-week program and must be used within the scheduled dates.

• No makeup classes are offered for missed sessions, including absence due to illness, work, travel, or personal circumstances.

• No refunds are provided for change of mind, illness, injury, relocation, or scheduling conflicts.

• The course cannot be transferred to another person, including family members or friends.

• Places are limited and held exclusively for you for the duration of the course.

We recommend enrolling only if you are confident you can attend the majority of sessions. This policy allows us to keep course pricing fair and maintain the small, supportive structure of the program.

Thank you for your understanding and commitment to your practice.