Terms & Conditions

Effective: June 2025
By booking or attending a class, course, workshop, retreat, or using this website (www.cittaflow.com.au) or Citta Flow MomoYoga App/Website you agree to the following terms and conditions.

1. Booking & Payment

• All bookings must be made in advance via our online system (Momoyoga)

• Payment must be made at the time of booking unless otherwise arranged.

• Course and workshop fees are non-refundable unless the event is cancelled by Citta Flow Yoga.

• Senior Concession and Full-Time Student rates are available on class passes and memberships. Please send proof of either a Full-Time Student University or TAFE Card, Pensioner Concession Card (PCC), Health Care Card (HCC) Commonwealth Seniors Health Card, or WA Seniors Card to hello@cittaflow.com.au prior to booking and we will send you a discount code.

  Payments

• All payments for memberships and class passes are final and refunds are not offered for any reason.

• The membership payment will be debited from your nominated card or bank account fortnightly, starting from the date you sign up to the membership.

• If your payment fails, the system will retry three more times, every 48 hours. After four failed attempts, your membership will be suspended until the outstanding payment has been made,. There are no discounts or refunds for days you are unable to book into classes due to your membership being unpaid.

• Membership price will increase on occasion to reflect increases in studio costs. You will be given notice in writing prior to any change.

2. Cancellations & Refunds

Drop-in or casual classes:

• Class Cancellations must be made at least 2 hours in advance to receive a class credit.

• Bookings cancelled outside of this 2 hour window are credited to your account to reuse. Bookings cancelled within two hours of the class are forfeited.

• Valid for six months from the date of purchase, regardless of public holidays or any other studio closure. Unused passes become invalid after their expiry date.

• All purchases are final and refunds or expiry extensions are not offered for change of mind, injury, illness, or change of address.

• The class schedule is subject to change at any time. All terms apply regardless of schedule or teacher changes.

10 or 30 Class Pass

• This membership gives you access to our regular weekly classes, but not workshops, courses, or events.

• The membership is non-transferable and may not be shared. It is valid for the period indicated regardless of public holidays or any other scheduled studio closure in that period.

• Cancellations must be made at least 2 hours in advance to receive a class credit.

• Bookings cancelled outside of this 2 hour window are credited to your account to reuse. Bookings cancelled within two hours of the class are forfeited.

• Valid for six months from the date of purchase, regardless of public holidays or any other studio closure. Unused passes become invalid after their expiry date.

• All purchases are final and refunds or expiry extensions are not offered for change of mind, injury, illness, or change of address.

• The class schedule is subject to change at any time. All terms apply regardless of schedule or teacher changes.

5 Class Pass

• This membership gives you access to our regular weekly classes, but not workshops, courses, or events.

• The membership is non-transferable and may not be shared. It is valid for the period indicated regardless of public holidays or any other scheduled studio closure in that period.

• Cancellations must be made at least 2 hours in advance to receive a class credit.

• Bookings cancelled outside of this 2 hour window are credited to your account to reuse. Bookings cancelled within two hours of the class are forfeited.

• Valid for 3 months from the date of purchase, regardless of public holidays or any other studio closure. Unused passes become invalid after their expiry date.

• All purchases are final and refunds or expiry extensions are not offered for change of mind, injury, illness, or change of address.

• The class schedule is subject to change at any time. All terms apply regardless of schedule or teacher changes.

  Unlimited Class Pass

• This membership gives you the benefits of unlimited classes as per our scheduled timetable.

• This membership gives you unlimited access to our regular weekly classes, but not workshops, courses, or events.

• The membership is transferable and may be shared with members of same family living at same address. It is valid for the period indicated regardless of public holidays or any other scheduled studio closure in that period.

• Cancellations must be made at least 2 hours in advance to receive a class credit.

• Bookings cancelled outside of this 2 hour window are credited to your account to reuse. Bookings cancelled within two hours of the class are forfeited.

• Paid on a rolling weekly basis. No lock-in contracts. Cancel or change to another pass or membership at any time.

• All purchases are final and refunds or expiry extensions are not offered for change of mind, injury, illness, or change of address.

• The class schedule is subject to change at any time. All terms apply regardless of schedule or teacher changes.

• Your FREE friend/family member must be booked into a class. Class numbers are restricted for the enjoyment of students and its essential we know how many people are attending classes each session. If the class is already full then we can’t add extra students. Paid bookings are given priority over a free space for your friend/family.

6 and 12 month (paid Upfront) Unlimited Class Membership

• This membership gives you the benefits of unlimited classes as per our scheduled timetable.

• This membership gives you unlimited access to our regular weekly classes, but not workshops, courses, or events.

• The membership is transferable and may be shared with members of same family living at same address. It is valid for the period indicated regardless of public holidays or any other scheduled studio closure in that period.

• Cancellations must be made at least 2 hours in advance to receive a class credit.

• Bookings cancelled outside of this 2 hour window are credited to your account to reuse. Bookings cancelled within two hours of the class are forfeited.

• Valid for 6 or 12 months ( dependant on which pass has been purchased) from the date of purchase, regardless of public holidays or any other studio closure. Unused passes become invalid after their expiry date.

• All purchases are final and refunds or expiry extensions are not offered for change of mind, injury, illness, or change of address.

• If the one off 6 or 12 month payment is made by credit card then a credit card fee may apply. These fees can vary depending on the card and the type of transaction.

• The class schedule is subject to change at any time. All terms apply regardless of schedule or teacher changes.

• The door is locked at the class start time to protect everyone’s belongings. If you arrive after the door has been locked at the class start time this will be considered a no-show and the class will be forfeited.

• Your FREE friend/family member must be booked into a class. Class numbers are restricted for the enjoyment of students and its essential we know how many people are attending classes each session. If the class is already full then we can’t add extra students. Paid bookings are given priority over a free space for your friend/family.

Courses, workshops, or events:

• Refunds are not offered for missed sessions.

• If you are unable to attend due to illness or unforeseen circumstances, please contact us and we’ll do our best to transfer your place, subject to availability.

• Bookings are final and refunds are not offered for change of mind, injury, illness, or change of address. If you can no longer attend an event, please cancel so another person can take your place.

• Alternatively, we can transfer your booking to another person of your choice. (please give minimum of us 1 weeks notice) They will need to create an account in our booking system. Please email transfer requests to hello@cittaflow.com.au

• If you are enrolled in our 5 week Beginners Yoga Course and you decide not to continue the full 5 week course, please let us know as soon as possible so that we can open up the booking to another student who is on the waitlist.

Studio cancellations:

• In the rare event that a class or course is cancelled by us, you will be offered a full refund if casual drop in pass or a pass credit.

3. Health & Safety

• Please let your teacher know before class if you are pregnant, injured, or have any health concerns.

• Participation is at your own risk.

• Always work within your own limits and follow the guidance of your teacher.

• Citta Flow Yoga and its teachers are not liable for any injuries sustained during class.

4. Conduct

• Respectful and mindful behaviour is expected in all classes and events.

• We reserve the right to refuse service or ask a participant to leave if their behaviour is disruptive, unsafe, or inappropriate.

5. Class Changes

• Teachers and class times are subject to change.

• We aim to keep our schedule up to date via Momoyoga App and notify students of any changes via email or text.

6. Use of Website

• Content on this website is for general information only and may be subject to change without notice.

• You may not reproduce, copy, or share any content without written permission.

• We are not responsible for the content of external websites linked from this site.

7. Privacy

Your personal details are protected by our Privacy Policy, which outlines how we collect, use, and store your information.

8. Membership changes, freezes and cancellations

Membership can be cancelled with five business days notice by email hello@cittaflow.com.au Strictly no refunds for payments that have already occurred, or occur within five business days of your request to cancel.

All unused class passes are forfeited when the membership is cancelled (including converting to another membership).

Membership can be frozen for a total of three months each calendar year. Each freeze request must be for a minimum of two weeks. Please request via hello@cittaflow.com.au with three business days notice. Classes can’t be booked or attended while the membership is frozen.

Payments that are due during freezes will be prorated based on the number of active days in that payment period. If your freeze does not line up exactly with your usual payment schedule, your payment day will change once the freeze ends.

9. Contact Us

If you have any questions about these Terms and Conditions, please contact:

Bronika Carter/ Studio Director

hello@cittaflow.com.au
Citta Flow Yoga, Kalamunda WA